Frequently Asked Questions

TURNAROUND/SHIPPING

Do you offer an express service to expedite delivery?

Yes! You can check our exact turnaround time while placing the order.

In what countries do you ship and what are the delivery charges?

We ship to every country, and we don’t charge any additional cost if you are opting for normal shipping.

How many days does it take to deliver a painting?

For Normal Shipping, it would take 25-27 business days and for Express Shipping, it would take 16-18 days.

I have an upcoming event. Can you deliver my artworks by a specific date?

If you want urgent delivery, drop us a message using our 24×7 Chat Feature, and our solution expert will guide you on whether we can ship the painting in time or not.

PHOTO SELECTION & SENDING

What do I have to keep in mind while choosing a photograph?

Keep in mind that the photo should be clear and can be zoomed in to notice details of the subject.
For a better painting experience, choose a photo in which the face of the subject is visible.
If you have any confusion related to selecting the right image, contact us using the 24×7 Live Chat Feature or drop us an e-mail at support@portraitflip.com.

What happens if my photo is damaged or not in the highest quality?

For any questions related to photo submission, get in touch with us at the 24×7 Live Chat Feature or drop us an e-mail at support@portraitflip.com. Once one of our solution experts has a look at the painting, we will suggest what can be done.

Where should I E-mail my photographs?

You can upload up to 10 photos on the order page, and if still you have to send us more images, you can E-mail them to us at support@portraitflip.com.

PRICES

How much does a painting cost?

The prices vary based on factors like size, characters, and framing options. You can know the exact price by clicking here or you can also see it once you have created your custom order.

Do you charge extra for modifications or changes which I would suggest?

No, we don’t charge for customizations as we want our customers to be 100% satisfied with the painting and leave no space for a complaint.

Are there any hidden costs, service tax or any other charges?

No, the amount shown on the order page is the last price.

What is a gift card? How can I buy it?

When you are not sure about what photo would the other person like a painting of or if you don’t have their photos, you can buy a gift card and send it to them as a gift.
Whenever the other person is ready with a photo, he can place the order by simply typing in a coupon code. This coupon code is valid for a lifetime so you don’t need to worry about anything.
You can buy a gift card here.

PAYMENTS

What methods of payment do you accept?

We accept all types of Debit and Credit cards through PayPal.

Do you accept international credit cards?

Yes, we accept all kinds of credit cards.

Is COD available?

No, it gets difficult to get things moving with COD, and we don’t want you to wait for long to receive the painting.

ORDERING & CHANGES

Which is the best medium for my photo?

The choice is completely yours and to be in a better position to select a medium, we suggest you to browse our previous work of Oil, Charcoal, Watercolor, Colored Pencil, Pencil, and Acrylic mediums.
But when it comes to positive feedback from our customers, Oil Paintings work best for everyone.

Do you offer revisions on paintings?

Yes!
Before sending the photo to the artist, we ensure that all your changes have been executed and accepted by you. After the portrait is complete, a photo of the finished painting is shared with you to which you can again suggest the changes which you want.
Only after a happy nod, we start the shipping process.

On the website, you show the size as 16x20 inches but I would like a 20x16 inches portrait. What should I do?

While placing the order, leave a comment in the “Additional Instructions” box and create an order. Our assigned solution expert will address all your queries and customizations.

Can I order a painting as a gift for someone else at a different location? Is it free?

Yes! Just mention it in the additional information box, and we will gift wrap the painting and ship to the address of the special person.
We do not charge any fees to gift wrap the box.

Can I order a custom size? What will the price be?

Yes! The price will be close to the nearest size. You can ask us before you place the order from the 24×7 Live Chat feature.

Can you frame the artwork for me?

Yes! We would love to do that.

What are the finishing/framing options available?

You can get a Rolled, Gallery Wrapped, or a Framed painting with PortraitFlip. To know more about how the frames look, click here.

Can I view the painting before you ship it?

Yes! Only after you approve the painting and are 100% satisfied with the work do we start the shipping process.

Can you work from a traditional photo paper?

Yes! You can scan them and e-mail at support@portraitflip.com for review and we will get back to you.

CHANGES / CUSTOMIZATIONS

Can I merge multiple photos to make a custom painting? Is it free?

Yes! We will do it for you, and this won’t attract any charges.

How can I merge multiple photos and get a single painting?

If you don’t have all the people/subjects in one picture, you can send us the individual photos of each person/subject, and we will merge all the characters and send the photo to you for approval. Once approved, the photo will be sent to the professional artist.

Can I choose a background for my painting?

Yes, you can. If you have a specific background in mind or even an idea of what you want, we can insert it and seek approval before starting the painting process.

What customization options do I have?

We have customization options like Face Swap, Style Transfer, Background Change, and Merging Multiple Characters.

Is customization free?

Yes! We do not charge anything for any customizations.

Can you restore old photos or fill color to black & white photos? If so, what is the price?

Yes! We will contact you and understand your requirements, then we will execute the requirements and send you the photo for approval/improvements.

ARTIST

Who are the artists?

Our artists are based out of the USA, Canada, India, China, and Indonesia. All artists undergo a rigorous skill test before being employed to ensure that you receive world-leading quality!

Will the artist sign my painting?

Since we feature custom orders, you have the complete independence of getting the paintings signed or not.
If you want a signed painting, you will have to mention it in the notes to artist section or else it will be shipped without any signature.

Will I receive a canvas painting or paper painting?

The base of a painting depends on the medium you are choosing. Oil paintings and Acrylic paintings are painted on high-quality canvas and Pencil, Charcoal, Colored Pencil and Watercolor on high-quality paper.

RETURNS

What's your return policy?

We believe if you are not 100% Satisfied, you deserve a refund. For our detailed return policy, click here.

I want to return my purchase! What do I do?

You have to drop us an email at portraitflip@gmail.com, and we will revert to you within 24 hours.

How many days will it take to credit a refund?

It takes us 3-4 days to process your refund after you have mailed us why you did not like the painting with the photo of the painting.

I am returning a painting which I bought through a gift card, where will I get my refund?

After the return is processed, we will credit the funds into your Gift Card.

GENERAL QUESTIONS

What's the status of my order?

You can track your shipment by sending an e-mail mentioning your order ID at support@portraitflip.com or by using the Live Chat feature.

I want to suggest changes to my painting, how do I do this?

If you missed suggesting the changes while placing the order, you can easily suggest them by sending us an e-mail at support@portraitflip.com.

Is my private information protected?

Yes! We understand your privacy concerns and hence, we invest in secure servers. Your information is only used for the ordering process and NEVER shared with anyone.

Are your painting artists trained?

Yes! All our artists are classically training.

My question is not answered on the FAQs page, what should I do?

We are sorry that we were not able to address your concern. You can use our 24×7 Live Chat Support or drop us an e-mail at support@portraitflip.com.

Do you offer Live Chat support?

Yes! It is available throughout the website in the lower-left corner of your screen.

How can I write a review on a product?

You can review us by sending your thoughts at our E-Mail support @portraitflip.com or through Trustpilot by clicking here.

How do I use my Gift Certificate/Gift Card?

You can use the gift card on any product on PortraitFlip by applying the code in the coupon code box during checkout.

Do you offer affiliate/partnership opportunities?

Yes! You can check our partnership and affiliate page here.

Do you offer discounts on bulk orders?

Yes! If you are looking to place a bulk order, we can offer a discount. For more details please reach out to us on our E-mail – support@portraitflip.com.