Frequently Asked Questions

On what size do you make portrait/artwork?

We can work on any size as per the demand (small, medium, large or custom sized). Prices will vary with the size.

What kind of photograph you need to make a portrait/artwork?

We prefer a soft copy of the photograph uploaded on our website (or email it to us at portraitflip@gmail.com) while placing the order, preferably the original image taken with a good camera. One image is mandatory. To create your artworks we need a good face shot of the subjects, a better look at the details will help our artists add that extra edge to the creations. Generally, 2-3 photos of the subject give our artists enough to work from. Please make sure the photos are of good resolution/quality so that we can get the finest of the details correct.

How many days does it take to deliver?

We have 2 options for delivery:
1. Standard (Free) Delivery: This will usually take 16 to 20 days.
2. Express (Additional Cost) Delivery- This will take 10 to 14 days.

Is my payment safe?

Our payment gateway partner is Paypal which is one of the worlds leading and safest payment gateways for international transactions and Instamojo which is South Asia’s largest payment gateway solution with real-time, multiple payment options online payment processing services. We assure 100% safety for your payments and card details.

Can I view the artwork before you ship it?

Absolutely! You will receive a preview for review via e-mail. If you want, we can make the changes that you deem fit. Once you approve, we will process and ship your order.

Can you frame the artwork for me?

We put the frame but there won’t be any glass, due to its fragility.

I have an upcoming event. Can you deliver my artworks by a specific date?

Please notify us regarding your deadline so that we can accommodate your request! We will ensure that your portrait is created with the utmost quality and delivered before your specified date.

Can you frame the artwork for me?

We put the frame but there won’t be any glass, due to its fragility.

Can I order a portrait as a gift for someone in a different location? Are gift options available?

To order an artwork as a gift, enter the request along with the message that you want sent in the comment box and the recipient’s address during checkout.

Which countries do you ship to?

We ship worldwide, all the countries. Just if you live in a remote area, please give a few more days for the shipping.

What kind of materials do you use to commission artworks?

We use top-choice materials, including graphite pencils, oil paint, and watercolor paint, to commission all works.

How do you ship portraits?

o Rolled: You can use the canvas to decorate your walls or even store it so that it can be framed later. We take extra care that the painting is accident proof and can be preserved for a long time. There are no extra charges for this finishing option.
o Wooden Frame: Your art piece is securely bound in a wooden frame and ready to decorate the walls. Increase the longevity of your portrait by getting it framed. There are extra charges based on the selection and size of the wooden frame.
o Gallery wrapped: The canvas is stretched across a stretcher bar and secured on the back of a wooden frame. This makes the portrait easily accessible and adds an unusual artistic edge to the piece. Charges may vary according to the frame and size.

Do you offer partnership options?

Yes! We offer partnerships to qualified artists. If you are interested in such a partnership, please forward your portfolio to portraitflip@gmail.com

Can I order a custom size? What will the price be?

You can order a custom size. To do this, email your size preferences at portraitflip@gmail.com . Let us know the exact size that you want.

Can I add my pet in the paintings?

Of course, simply upload a clear photo of your pet during the order process and we will take care of incorporating him/her in the masterpiece. Remember you can incorporate more than just pets.

Can you work from a traditional photo paper?

Yes! You can either mail them to us, or you can scan them and e-mail them to portraitflip@gmail.com

Can I choose a background for my painting?

Yes, you can! We do it at no extra cost. If you would like us to pick a suitable background, we are happy to do so or alternatively you can send in another photo as background. When you place your order, you will see a comment text box which allows you to let us know of any changes you wish to have done to your photo including the background.