Frequently Asked Questions
Yes! You can check our exact turnaround time while placing the order.
We ship to every country, and we don’t charge any additional cost if you are opting for normal shipping.
For Normal Shipping, it would take 25-27 business days and for Express Shipping, it would take 16-18 days.
If you want urgent delivery, drop us a message using our 24×7 Chat Feature, and our solution expert will guide you on whether we can ship the painting in time or not.
PHOTO SELECTION & SENDING
Keep in mind that the photo should be clear and can be zoomed in to notice details of the subject.
For a better painting experience, choose a photo in which the face of the subject is visible.
If you have any confusion related to selecting the right image, contact us using the 24×7 Live Chat Feature or drop us an e-mail at firstname.lastname@example.org.
For any questions related to photo submission, get in touch with us at the 24×7 Live Chat Feature or drop us an e-mail at email@example.com. Once one of our solution experts has a look at the painting, we will suggest what can be done.
You can upload up to 10 photos on the order page, and if still you have to send us more images, you can E-mail them to us at firstname.lastname@example.org.
The prices vary based on factors like size, characters, and framing options. You can know the exact price by clicking here or you can also see it once you have created your custom order.
No, we don’t charge for customizations as we want our customers to be 100% satisfied with the painting and leave no space for a complaint.
No, the amount shown on the order page is the last price.
When you are not sure about what photo would the other person like a painting of or if you don’t have their photos, you can buy a gift card and send it to them as a gift.
Whenever the other person is ready with a photo, he can place the order by simply typing in a coupon code. This coupon code is valid for a lifetime so you don’t need to worry about anything.
You can buy a gift card here.
We accept all types of Debit and Credit cards through PayPal.
Yes, we accept all kinds of credit cards.
No, it gets difficult to get things moving with COD, and we don’t want you to wait for long to receive the painting.
ORDERING & CHANGES
Before sending the photo to the artist, we ensure that all your changes have been executed and accepted by you. After the portrait is complete, a photo of the finished painting is shared with you to which you can again suggest the changes which you want.
Only after a happy nod, we start the shipping process.
While placing the order, leave a comment in the “Additional Instructions” box and create an order. Our assigned solution expert will address all your queries and customizations.
Yes! Just mention it in the additional information box, and we will gift wrap the painting and ship to the address of the special person.
We do not charge any fees to gift wrap the box.
Yes! The price will be close to the nearest size. You can ask us before you place the order from the 24×7 Live Chat feature.
Yes! We would love to do that.
You can get a Rolled, Gallery Wrapped, or a Framed painting with PortraitFlip. To know more about how the frames look, click here.
Yes! Only after you approve the painting and are 100% satisfied with the work do we start the shipping process.
CHANGES / CUSTOMIZATIONS
Yes! We will do it for you, and this won’t attract any charges.
If you don’t have all the people/subjects in one picture, you can send us the individual photos of each person/subject, and we will merge all the characters and send the photo to you for approval. Once approved, the photo will be sent to the professional artist.
Yes, you can. If you have a specific background in mind or even an idea of what you want, we can insert it and seek approval before starting the painting process.
We have customization options like Face Swap, Style Transfer, Background Change, and Merging Multiple Characters.
Yes! We do not charge anything for any customizations.
Yes! We will contact you and understand your requirements, then we will execute the requirements and send you the photo for approval/improvements.
Our artists are based out of the USA, Canada, India, China, and Indonesia. All artists undergo a rigorous skill test before being employed to ensure that you receive world-leading quality!
Since we feature custom orders, you have the complete independence of getting the paintings signed or not.
If you want a signed painting, you will have to mention it in the notes to artist section or else it will be shipped without any signature.
The base of a painting depends on the medium you are choosing. Oil paintings and Acrylic paintings are painted on high-quality canvas and Pencil, Charcoal, Colored Pencil and Watercolor on high-quality paper.
We believe if you are not 100% Satisfied, you deserve a refund. For our detailed return policy, click here.
You have to drop us an email at email@example.com, and we will revert to you within 24 hours.
It takes us 3-4 days to process your refund after you have mailed us why you did not like the painting with the photo of the painting.
After the return is processed, we will credit the funds into your Gift Card.
You can track your shipment by sending an e-mail mentioning your order ID at firstname.lastname@example.org or by using the Live Chat feature.
If you missed suggesting the changes while placing the order, you can easily suggest them by sending us an e-mail at email@example.com.
Yes! We understand your privacy concerns and hence, we invest in secure servers. Your information is only used for the ordering process and NEVER shared with anyone.
Yes! All our artists are classically training.
We are sorry that we were not able to address your concern. You can use our 24×7 Live Chat Support or drop us an e-mail at firstname.lastname@example.org.
Yes! It is available throughout the website in the lower-left corner of your screen.
You can review us by sending your thoughts at our E-Mail support @portraitflip.com or through Trustpilot by clicking here.
You can use the gift card on any product on PortraitFlip by applying the code in the coupon code box during checkout.
Yes! You can check our partnership and affiliate page here.