Frequently Asked Questions

Here are the answers to our customer’s most frequently asked questions.

PortraitFlip has set out to change the experience of gifting by creating memories through art. Our services allow you to convert your photographs into 100% handmade paintings across a variety of themes and mediums by real artists.

PortraitFlip is a US-based company that regularly ships across the world with our artists based in China, USA, India, Indonesia and Canada.

PortraitFlip offers a range of services including handmade painting from different photos, photo restored paintings, black and white to color and royal portraits.

PortraitFlip offers a range of six mediums – Oil, Acrylic, Watercolor, Charcoal, Pencil and Color Pencil.

We offer two shipping options:

1. Free Delivery Service: With this service, you can receive the painting within 24-26 days. It takes 15-17 days for our artist to create your vision and the next 10 days to be delivered. There are no additional or hidden charges applicable on Free Delivery Service.
2. Express Service: Express Service can be availed by paying an additional 20% of your order value with the promise to reach you within 14-16 days. The first 10-12 days go into creating your artwork and the next 5 days for your painting to be delivered.
*Please note that the delivery is based on when you approve the order. 

Yes, we deliver across the globe at no additional cost if you opt for the Free Delivery Service.

If you have a specific date in mind, write to us with the help of the chat widget on the bottom left corner with your date specified. Our solution expert will get back to you and let you know if the delivery is available for the date.

Due to the size of the product, we do not ship to APO, FPO or PO Boxes.

You will receive an email with your tracking link as soon as your order is shipped. You can follow the tracking link to check the transit of your artwork.

Our sole motive is to reach you with the artwork with absolute precaution. To make sure safe delivery, the artwork is wrapped in multiple hard layering with a note that says “Fragile”. You can watch how our artwork is Rolled, Framed and Gallery Wrapped.

In case your order is stuck in transit, you can write an e-mail at support@portraitflip.com and we will try to escalate the process. However, if your artwork is stuck in the customs, most likely it takes two additional days to progress.

In case of theft or loss of your artwork during shipping, you can write to us at support@portraitflip.com and we will have a new artwork repainted for you to reach you on priority.

The starting price of portrait painting at PortraitFlip is $60. However, the price depends on the size, medium and number of characters. To have a better idea, you can look up our Pricing Page.

We do not charge anything extra for customizations or any kind of modification that your painting needs.

No, you have to pay the exact price as quoted on the Pricing Page for your order. However, adding a frame and/or upgraded shipping may attract additional charges.

We accept all Credit and Debit Card payments through Stripe.

Yes, we accept all kinds of credit cards.

No, we do not provide cash on delivery.

We do not have a customized plan for the deposit. However, you can pay the rest 70% in instalments. To avail of it, all you have to do is write an email to support@portraitflip.com stating your request.

Yes, you can use two different cards to pay the 30% and 70% payments respectively.

You can pay the second half of the payment once you have received the preview of the final painting and approved it.

Yes, you can buy a gift card here.

All are mediums are equally great but our customer’s favorite has remained Oil Portraits.

The smallest canvas size that we offer is 8×8. Place an order with 12×12 and leave your custom size in the suggestion box. We will have it done for you.

Yes, you can definitely order a custom size. To do so, add the closest size to your desired size and leave your requirement in the suggestion box. We will make sure you receive the size of your choice.

You can select the finishing option after placing your order by going to your dashboard. Click on the “Edit” button and get a frame in add-on services.
*Please note that you can only avail of this service up to 4 days after placing your order or until the photoshop approval. Kindly go through our Finishing Option Page before choosing your fancy.

You can apply the coupon code on the top bar at the checkout.

PortraitFlip’s Timelapse Service lets you watch the process of your painting from beginning to end. You can either add the Timelapse Service while placing your order or by editing your order from the dashboard after you have placed the order.
*Please note that you can only avail of this service up to 4 days after placing your order or until the photoshop approval.

Due to the heaviness of the file size or format, chances are that you might not be able to upload your photo. No worries, you can place the order by uploading a random image and email us the desired photos at support@portraitflip.com and we will upload it with your order.

Absolutely! We only begin the shipping process after you have previewed the final painting and approved it.

The photos that come out the best are the ones which are of high quality, well lighted with the front profile. It helps our artists create organic and detailed artwork.

Don’t worry! You can still get a handmade painting made. Just place your order and our designer will restore the photo for you.

There is no limit to the number of characters but you can only select up to 10 characters on the website. You can place the order by writing to us at support@portraitflip.com if it involves more than 10 characters.

PortraitFlip bars its customer from uploading more than 15 photos. If you have more than 15 pictures, you can email the rest of them to support@portraitflip.com after placing the order.

All the photos submitted by you go through a photo editing phase where the images are cropped to size or modified according to the requirements of the customer. The edited photo is then sent to the customer for approval before starting the painting process.

Yes, with our Compilation Portraits, one can get a painting made of characters from different photographs.

We provide revisions during both the photo editing and painting stages. These revisions are unlimited and free of additional charges.

Most definitely. You can either attach your choice of background while placing the order, choose from the options we have or let us know the kind of background you would like to use and we will have it incorporated in the painting.

PortraitFlip believes in creating the vision of the customer. You tell us your idea and we will have it done. So yes, we do cater to special editing requests.

Our artists are based across the world depending on their expertise. They come from countries like India, China, Indonesia, Canada and some part of the USA.

Unfortunately, you cannot choose an artist. Nonetheless, we make sure that your artwork goes to an artist that is a master in the medium.

Our artists do not sign the painting. However, if you want, we can have it signed as a special request for you. Just let us know in the suggestion box and It will be done.

You can convey the changes to the artist by simply replying to the same email thread where you received the preview. We will have each bit of your suggestion communicated to the artist.

Mediums like Oil and Acrylic are painted on high-quality canvas paper and mediums like Pencil, Charcoal, Color Pencil and Watercolor is painted on paper.

We provide a 100% Satisfaction Guarantee. If you are not satisfied with the painting in spite of availing of revisions, you can ask for a 100% refund by simply writing to us at support@portraitflip.com.

If you do not like the painting after it reached you, you can escalate a return in exchange for a 100% refund policy within 15 days of receiving the product. Read our detailed Return Policy.

It takes 4-5 business days for us to initiate and credit the refund. If you do not receive the refund within 3-4 days, feel free to write to us or start a chat with the widget in the bottom left corner.

Once the return is initiated, you will receive the credits on your gift card itself.

You can pay the second part of the order by logging into your account and clicking on the “Pay” button in front of your order.

You can only “edit” i.e. buy add-on services up to 4 days after placing your order or until your photoshop is approved. If you want to “edit” the order post that, you will have to request for the same by writing an email to us.

You can log in to your account by simply clicking here.

You can write an email to support@portraitflip.com to know the status of your order. 

If you questions are not answered here, you can chat with our customer service representative by using the chat widget at the left bottom corner. You can also alternatively write an email to support@portraitflip.com.

Yes, we do offer discounts on a bulk order. Write an email to us and we will have the best discount given to you.

Unfortunately, we do not have telephonic services available at this point. Nevertheless, you can either use the 24×7 chat widget on the bottom left corner of the screen, leave an email to support@portraitflip.com, or raise a ticket on Contact Us Page.

We can understand your concerns regarding privacy. However, please be assured that PortraitFlip uses secured servers and all your information is strongly protected. You can read more about this on our Privacy Policy page.

Still have a question?

Please contact us for more information.

Get in touch