FAQ

On what size do you make portrait/artwork?

We can work on any size as per the demand. Prices will vary with the size.

What kind of photograph you need to make a portrait/artwork?

We prefer a soft copy of the photograph uploaded on our website while placing the order, preferably the original image taken with a good camera. One image is mandatory. To create your artworks we need a good face shot of the subjects, the better the photo the better the outcome. We believe 2-3 good photos give us enough to work from.

How many days does it take to deliver?

We have 2 options for delivery:

  1. Standard ( free ) delivery- This will usually take 12 to 14 days.
  2. Express ( additional cost ) delivery- This will take 5 to 7 days.
When do I have to pay?

We work only on advance payment basis.

Can I cancel my order after placing?

Order once placed,can be canceled within 24 hours. In such cases, 100% of the amount paid will be refunded.

How do I proceed with the payment?

Payment can be made by all major credit and debit cards. During the checkout process you will be diverted to the secure site of our payment processing partner. We are also open for UPI / NEFT transactions.

Is my payment safe?

Our payment gateway partner is Paypal which is one of the worlds leading and safest payment gateways for international transactions and Instamojo which is South Asia’s largest payment gateway solution with real-time, multiple payment options online payment processing services. We assure 100% safety for your payments and card details.

Can I view the artwork before you ship it?

Absolutely! You will receive a preview for review. Once you approve, we will process and ship your order.

Can you frame the artwork for me?

We put the frame but there won’t be any glass, due to its fragility.

 

Can I order a portrait as a gift for someone in a different location? Are gift options available?

To order an artwork as a gift, enter the special message in the comment box and the recipient’s address during checkout.

Which countries do you ship to?

We ship worldwide.

I have an upcoming event, can you deliver artworks by a specified date?

Please notify us regarding your deadline, so that we can accommodate your request! We will work diligently to ensure that your portrait is created with the utmost quality and delivered before the specified date.

What kinds of materials do you use to commission artworks?

We use top-choice materials, including graphite pencils, oil paint, and watercolor paint, to commission all works.

Are there any hidden costs, taxes, or service charges?

No! What you see is what you pay.

Do you offer discounts on bulk orders?

Yes we offer special discounts as per our occasional offers as per your requirements and quantity.

What if I don’t like the artwork?

All of our artworks are drawn to a great likeness and to your description, so we’re sure you will love the result. In the rare case that your not happy with the artwork, we will do our utmost to work with you until you are happy with it.