Refunds/Cancellations

Money Back Guarantee Offer
If you receive your painting and do not like the quality of the physical product for any reason, we will process a 100% full refund if you return the painting to us within 14 days after delivery. The product must be shipped and returned in its original condition to qualify for the full refund. We do not allow refund or cancellation requests and this offer is only made at the conclusion of your order after you have received the physical painting from the artist. Filing a dispute with your bank or credit card will waive your right to our Money Back Guarantee offer under this policy.

To begin the refund process, simply email support@portraitflip.com requesting a refund for a specific item in an order within 14 days of receiving your item from your artist. Once your refund request is confirmed, we will send you a return address and it must be postmarked within 7 days of this notice.

Refunds will be issued within 14 days of receipt of your painting, and once a refund is issued the credit will appear on your bank statement in 5-10 business days. PayPal payments refunded will appear in your account immediately.

Limitations of Money Back Guarantee Offer
Money Back Guarantee claims are limited to one (1) refund requests per 365 day period, per customer. One refund request can be made for only one item in an order. PortraitFlip.com may deny refunds at our sole discretion if we believe a refund is requested by the same customer more than the allowed number of times under this policy. Customer shall be responsible for full payment of any orders that are denied refunds under this policy.

Damaged or Lost Shipments
Damaged or lost shipments will be repainted and re-shipped free of charge.